AGR Chauffeurs Terms & Conditions

We are a professional organisation who provides a personal and highly efficient chauffeur service. We thrive on our courteousy and expertise and we guarantee that you will travel in luxury with confidence.

AGR chauffeurs believe that you should expect the highest level of service from us, we are committed to providing you with this. As part of our ongoing commitment to transparency, and in compliance with the new European data protection laws (GDPR), we’ve updated our Terms and Conditions.

Reservations:

The AGR chauffeurs reservation team will make every effort to assist their clients 24/7. We will strive to exceed all expectations at all times, but 24 hours’ notice may be required to prepare the chauffeured vehicle for your specific journey.
All prices quoted are in GBP, with hire starting at the pickup point and finishing at the drop off point, except those hires to or from various airports or those that are the subject of a fixed charge.To obtain a quote or make a booking through our booking agents, you are required to provide us full contact details, full name, contact number and email address. Failing to do so, AGR Chauffeurs will not be able to assist you any further.

Online Bookings:
All online bookings are subject to AGR chauffeurs approval. Prices and product availability are subject to change without notice. All specials and promotions limited to availability, email for current prices. We reserve the right to limit quantities on promotion products. Separate policies apply for specific offers within this website. See individual offer policies and notes for details. All such documents and graphics are provided “as is” without warranty of any kind. request a minimum of 24 hours’ notice for any Online Bookings, if you would like to book a car with less than 24 hours’ notice. Please call our booking team on 0845 625 6575
– Online prices are valid for UK travel only. If you require to travel to Europe, please call our office.
– Online prices or bookings do not allow for public and bank holidays like Christmas Day or New Year’s Eve (i.e.. 25th – 26th – 31th Dec and 1st January) where 50% additional charges will apply.

Any refunds offered will to the full amount paid excluding credit card charges.

Single and Return Bookings:

All return journeys on the same day are subject to waiting time charges if return journey is within 3 hours or out of London. If return journey is scheduled within more than 3 hours NO waiting time charges apply, however return journey may be completed by a different driver.

All returned journeys booked on the same day for any sport events such Wimbledon Tennis, Ascot, Rugby or Football will be charged a waiting time from drop off till pickup time plus car park charges. Single journeys from or to any sport events such as above or concerts in O2 or Wembley are subject to additional charges.

On such events, please call our office and discuss your requirements. Hourly hire service may be more suitable.

Waiting time:

All quotes for journeys collecting from a flight in to a UK airport include 45 minutes complimentary waiting time.

All other journeys include 15 minutes complimentary waiting time. After the complimentary waiting time for all journeys a charge calculated in 15 min increments in line with the prescribed hourly rates of hire , we reserve the right to charge to any credit or debit card provided at the time of booking.

All charges specified herein, and in the current tariff published by the Company, are payable in advance except for where the client has a credit account or a credit card pre-approved by AGR Chauffeurs. The credit or debit card you provide when making the booking will be charged for any additional charges e.g.. extra waiting time, parking charges.

Credit card payments are subject to a non-refundable 2% surcharge. Debit cards have NO surcharge.

All online quoted prices are exclusive of 20% VAT.

Your booking may be subject to additional waiting time and car park charges.

The charge on your credit/debit card statement will be shown as AGR Chauffeurs.

Rates are subject to change at any time without prior written notice.

Stop charge: £20 charge applies on any stop On the Way to drop off location to pick up another passenger or an item. 15 minutes grace period is allowed at stops.

Cancellation and refund policy:

For all bookings (excluding wedding related bookings) cancellations or amendments must be made and acknowledged by AGR Chauffeurs 12 hours before the scheduled pick up time. Otherwise we reserves the right to charge the client for the full amount. This also applies to bookings that are made under 12 hours of the pickup time.

– For all wedding related booking 7 days’ notice must be provided to cancel wedding bookings.

– If wedding cancellations are made within 7 days 50% of the booking fee will be charged.

– If wedding cancellations are made less than 48 hours of the booking date the full amount will be charged.

If the cancellation is made and acknowledged by AGR chauffeurs 12 hours before the booking is scheduled, AGR Chauffeurs will refund full amount charged to the debit or credit card used to make the booking. Please note credit card charges are not refundable.

– Single journeys within London (excluding airport transfers ) are subject to 2 hours FREE cancellation or amendment policy.

– Hourly bookings within London are subject to strictly 12 hours FREE cancellation or amendment policy.

– Airport transfers are subject to strictly 12 hours FREE cancellation or amendment policy.

– Booking amendments made less than 2 hours for the same or different date minimum fare for relevant vehicle will be apply. To see our tariff, please click here.

Multi Car Bookings:

For bookings involving two or more vehicles or multi days hire the following cancellation fees apply:Less than 7 days and more than 24 hours’ notice a 50% cancellation charge for each vehicle. Less than 24 hours’ notice 100% cancellation fee will be charged.

See Next

Privacy Policy